Qasper Business Information Manager

We are always discussing the extensive functionality of Qasper and its value proposition. Here’s some of the latest…

Dalco Technologies Inc.

Dalco Technologies Inc. is a software development company that provides information management solutions for small and medium-size business (the SME market).

Dalco’s latest product (2009) is Qasper Office, a comprehensive and full-featured customer and business management solution for SMEs.

Remarkably affordable at $600 per company, per year, with unlimited users, Qasper has more than 25 modules and advanced functions integrated into an on-demand, web-based environment. Qasper Office provides everyone in the company with a full set of collaboration-based tools to enhance the customer experience, build the knowledge base, drive sales and increase profits.

From sophisticated CRM and advanced marketing and sales tools, to full group and personal information tools, live and internal chat, help desk, project, opportunity and case files, and full, centralized document management, Qasper Office presents a complete, collaborative solution. Drip and multi-step campaigns, Twitter mining, mashups, easy-to-sophisticated reporting and ad hoc query building are fundamental to Qasper.

Qasper puts the entire offices of SMEs at their fingertips, from anywhere, through any device, and provides all those tools and more, including online word processing and spreadsheets, internal messaging, callback handling, to dos, and about 20 more major modules and functions.

Dalco understands that the essence of small business is its knowledge capital, and Qasper Office helps SMEs build that capital by empowering everyone involved in the customer and information processes, from the front office gatekeeper to Sales and Marketing, through Service and Support, Administration, Development, Production and the executive.

Through the use of newer, contemporary, web-based solutions, and by providing easily installed and maintained solutions, Qasper Office brings a fully-integrated solution - previously available only to large enterprise -  to the SME world.

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Qasper General

Today’s typical employee is significantly more computer savvy than even just 2 years ago, thanks in a large part to social sites like YouTube, MySpace, Facebook and Twitter, along with Google, the premier information search engine.

Newspapers are closing as the transition to customized news over the Net becomes more available. People are turning to the Internet as their prime information source. Blogs are becoming the way of providing information and opinions. RSS feeds from companies rapidly disseminate information to the world on the company’s events and products.

Today, the majority of the working population are more than just email-capable; they are now quite computer literate. They use search engines to investigate issues and products, they commonly access retail web sites for pricing and product information, they buy over the Net and peruse and participate in forums in their search for answers and information.

As a result, they come in contact with a lot information, some of which can be very valuable to the company they work for. Equally important, they understand the benefits of connected environments and more readily accept computerization in their workplace. Read more…

Qasper General

We were asked for an executive summary today, and here’s the result:

In today’s volatile and rapid-information environment, where everyone in an organization can, and needs to be involved in the customer process, Qasper enables companies and their people to easily manage all their customer data and key information. Qasper’s comprehensive toolset puts accurate information at everyone’s fingertips, so they can quickly react to, and communicate with their customers, as well as connect to, and collaborate with their colleagues.

And Qasper’s unique, “one-price-for-all” approach means that everyone can work from the same page, with the same tools, from anywhere, any time.

For a small, ambitious business, collaborative information management of this caliber is priceless. And, it’s key to running a successful business in a challenging market. By building a single, comprehensive product suite for the SME that encompasses virtually all the important information functions, Qasper empowers small business with the tools to effectively compete with the big budget, large corporations - Qasper evens the playing field. Read more…

Qasper General

When we come out of the recession, it’s going to be a new economy and there are going to be some new ways of doing business. Look around at how social networks have already impacted on personal relationships, and you will see what is going to happen in the business world.

Already personal, small business will need to be even more so. Better customer awareness, stronger marketing ties with more frequent communication, more personalization and much more openness and responsiveness will be key elements. New partnerships driving toward economies of scale, new attitudes towards community and the environment, connecting everyone involved to the processes and new systems to help manage the flow of information and services will arise as important success factors. Read more…

Qasper General

An organization is a community of people working together towards common goals. The organization does not act in isolation. To achieve its goals, it builds relationships by interacting with other, loosely-connected communities. Those include customers, vendors, partners, associates, friends and even competitors.

Within the organization are smaller communities - units - that, taken together, form the culture of the organization.

The new economy is relationship-based. Relationships and social interaction pervade the personal level over the Internet and they are now starting to permeate the business communities. Interaction and the ability to easily communicate among other communities, both within and outside the organization, is becoming paramount to business success. Read more…

Qasper General

In addition to empowering the user to define which modules they want to work with, Qasper now adds administrator control and lock-in functionality.

Qasper is a product comprised of many modules. Over 20 modules make up the Qasper Business Information Management system and, to a newcomer, this can be daunting.

So we include the ability for a user to select which modules to enable, thus reducing the number of choices and simplifying the overall use of Qasper. In fact, Qasper offers various auto-selections, depending on your requirements: beginner, intermediate, advanced, basic sales and so on. Read more…

Qasper General

In our upcoming update, we’ve added a new activity record - the Sales record - that allows you to attach sales information to Customers’ contact records. Read more…

Qasper General

I watched the US President, Barack Obama rise to the occasion of his calling last Tuesday and connected many dots.  This maze of dots will spread before you now in a way that - I hope - makes sense.

You see, as a Canadian, I have watched the United States (as a third party, looking in) for a few decades rise and fall in the dream set forth by its founding Fathers.  I’ve watched greed take hold, aggression rise, and I have also seen the breathtaking awareness of the American people realize that we are all connected.  President Obama reflects that awareness.  Read more…

Brave New World

Here’s some information we’ve sent out:

We are now well into Beta testing of our drip (aka multi-phase) marketing campaign solution and this new element really adds another very useful dimension for SMBs, I think.

Here’s some current information on our approach - full Help files are on the way, but we have a preliminary description here:
                http://www.qasper.com/qasperhelp/qcampaigns_prelim.htm

as well.

Key features:

With our new drip marketing and campaign module, we provide scheduled, consistent, automated campaigning to the SMB market. We’ve found that drip marketing solutions for small business are few and far between, and often not integrated into the business information environment of the SMB. Read more…

Qasper General

Although Qasper is certainly a business information environment, its functionality significantly extends to provide both interactive and social elements.

I’ll start by highlighting some of the ways you can interact with customers and others:

Email

Of course, customer communication is critical and Qasper provides a complete email system to interact with customers. In addition to Qasper’s built-in email system, Qasper automatically maps sent and received emails from Outlook into Qasper and directly to the customer’s contact record. Qasper then counts them into your day’s emails on your Home page for quick access.

And, of course, whenever you bring up a customer’s contact record, all the activities, including emails, are a click away, fully sortable and filterable to meet any specification. Read more…

Qasper General